Balloon subscriptions are managed entirely through Apple, which means the Balloon team does not have access to your billing information and cannot process cancellations or refunds directly.
This is an Apple policy designed to protect users - developers are not given any ability to view charges or reverse transactions on their end.
The good news is that requesting a refund from Apple is quick and straightforward. Just follow these two steps:
Go to Apple Support — Billing
Click "Start a refund request" and follow the prompts
Apple typically approves refund requests when they are submitted shortly after the charge - usually within 3–5 days of the transaction.